Shipping policy

At The Soul Dog Company, we take care to make sure every box is packed with care and arrives safely at your door.

Processing & Dispatch

Orders are carefully packed and dispatched from the UK.

We aim to dispatch orders within 2–3 working days of your order being placed. During busy periods, launches or seasonal events, dispatch may take a little longer. If there is likely to be a significant delay, we will contact you.

Once your order has been dispatched, you will receive a confirmation email with tracking information where this is available.

Delivery

We currently deliver to UK addresses.

Standard UK delivery is estimated at 2–5 working days from dispatch.

Please note that delivery times are estimates rather than guaranteed delivery dates. Once your order has been handed to the delivery provider, delays caused by the courier are outside of our control, although we will always do our best to help resolve any issues.

Delivery Address

Please make sure your delivery address is correct when placing your order. We cannot guarantee that we will be able to change an address once an order has been dispatched.

If an incorrect address is provided and the parcel is returned to us, additional postage may be required before we can resend the order.

Missing or Damaged Parcels

We take care when packing every order. If your parcel arrives damaged, please contact us as soon as possible and provide photographs of the packaging and the products affected.

If your order has not arrived within the expected delivery timeframe, please contact us so that we can investigate this with the delivery provider.

Treats & Perishable Products

Please check the packaging for storage instructions, ingredients, feeding guidance and best-before information.

Once received, treats should be stored according to the instructions provided on the packaging.

Delivery to Safe Places

If you provide instructions for your parcel to be left in a safe place or with a neighbour, you acknowledge that the parcel may be considered delivered once it has been left according to those instructions.

Returns

If you wish to return an item, please contact us before sending anything back. We will provide you with the appropriate returns instructions and address.

Please do not send returns to our registered office or any personal address unless specifically instructed by us.

For further information, please see our Returns & Refunds Policy.

Contact Us

If you have any questions about your delivery or order, please contact us through our website and we'll be happy to help.

The Soul Dog Company